Privacy Policy

Momentum Pilates Inc ("Momentum Pilates", "we", "our", "us") operates momentumpilates.ca and the Momentum Pilates studio in Kingston, Ontario. This policy explains what personal information we collect when you use our website or studio services, how we use it, and the choices you have. We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

Information we collect

• Contact details: your name, email address, and phone number when you contact us, sign up for updates, or create a booking account.
• Booking and account information: your class and appointment bookings, purchases, memberships, and attendance history, submitted through our online booking platform, WellnessLiving.
• Health intake information: details you choose to share so we can teach safely, such as injuries, health conditions, pregnancy, and movement goals. We treat this as sensitive information and use it only to deliver safe, appropriate instruction.
• Payment information: handled by secure third-party payment processors. We do not store complete payment card numbers on our own systems.
• Website usage data: basic technical information such as pages visited, device type, and browser, where analytics tools are enabled on this site.

How we use your information

We use personal information to schedule and run classes, appointments, Fascia Stretch Therapy sessions, and video on demand; to tailor instruction to your body and any conditions you have told us about; to process payments; to respond to your questions; to send service messages such as booking confirmations and schedule changes; and to improve our website and services. Where we send marketing emails, we do so with your consent, and you can opt out at any time using the unsubscribe link in any message or by emailing us.

We do not sell personal information, and we do not share it with third parties beyond the service providers described below, except where required by law.

Third-party service providers

• WellnessLiving Systems Inc.: our booking platform. Bookings, purchases, account data, and intake information submitted through the booking tools on this site or the Momentum Pilates mobile app are processed by WellnessLiving under its own privacy policy. We access this data to run classes, appointments, and memberships.
• Payment processors: payments made online or in the studio are handled by payment processors under their own privacy policies. We receive confirmation of your payment, not your full card details.

Cookies & analytics

Our website may use cookies and similar technologies to remember your preferences and understand how the site is used. You can set your browser to refuse cookies; the site's content will still work. The embedded WellnessLiving booking tools set their own cookies, which are necessary for booking to function.

Data retention

We keep personal information only as long as it is needed for the purposes described in this policy or to meet our legal and tax obligations, after which it is securely deleted or anonymized.

Your rights

Under PIPEDA, you may request access to the personal information we hold about you, ask us to correct it, and withdraw your consent to its use (subject to legal or contractual restrictions). To make a request, email us at momentumpilates@momentumpilates.ca. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.

Children's privacy

Our website and services are directed to adults. We do not knowingly collect personal information from children without the consent of a parent or guardian. If you believe a child has provided us personal information, contact us and we will remove it.

A note on health & fitness content

Content on this website, including class descriptions and statements about the benefits of Pilates or Fascia Stretch Therapy, is general information, not medical advice, diagnosis, or treatment. Always consult your physician before beginning a new exercise program, particularly if you are pregnant, have a heart condition, or have any other medical concern.

Changes to this policy

We may update this policy from time to time. The current version will always be posted on this page with its "Last updated" date.

Contact us

Questions about this policy or your personal information? Email momentumpilates@momentumpilates.ca or reach us at:

Momentum Pilates · 4-593 Norris Court, Kingston, ON K7P 2R9 · (613) 546-8376